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Terms of Service
1. Introduction and Acceptance of Terms
This website is operated and owned by Hovoshop, a brand of HOVO JAN LLC, a legally registered business in the United States specializing in tote bags. By accessing and using our website, you–as a user–agree to be bound by all of these terms of service, along with other related policies that are publicly available or linked from the website. These terms define the rights and responsibilities between you and us throughout your entire process of accessing, using services, and purchasing products. Your use of the website signifies that you have carefully read, understood, and fully consented to these terms. If you do not agree with any of the terms, you should stop using the website immediately. We may update and revise these terms over time to ensure compliance with legal regulations or changes in business operations. Your continued use of the service after the terms are updated signifies your acceptance of the changes.
2. Conditions of Use and Right to Refuse Service
We are committed to providing fair and transparent service to all customers, but we reserve the right to refuse service to any individual or organization for a valid reason. Service may be refused in cases such as suspected fraud, violation of terms of use, abusive behavior, system sabotage, or actions that harm our brand's reputation. Additionally, we may refuse to provide products to users who have a history of unresolved disputes or unreasonable negative feedback. All decisions to refuse service are carefully considered and based on criteria that protect the rights of our company and the user community as a whole. We may also request users to provide identification, verify their identity, or provide additional information before processing an order if we detect unusual activity. Any individual under 18 years of age requires the supervision and consent of a legal guardian to use the website. We are not legally responsible for transactions made by minors without legal authorization. Any intentional act to disrupt the service, interfere with the system, use automated tools, bots, or unauthorized access to our database will be handled strictly according to current U.S. law. Furthermore, impersonation, using a payment card that you do not own, or manipulating orders will result in immediate service refusal without prior notice.
3. User Responsibilities
By accessing and using the Hovoshop website, you are obligated to comply with the rules set forth in these terms as well as federal and state laws in the United States. You are responsible for ensuring that all personal information, shipping addresses, payment methods, and contact information you provide are accurate, complete, and updated in a timely manner. If any discrepancies in the provided information lead to incorrect delivery, loss, or other issues, you will be solely responsible, and we are not obligated to issue a refund in such cases. Furthermore, you must secure your account information, including your registered email, password, authentication codes, and not share your account with third parties. We are not responsible for account breaches or unauthorized use resulting from your carelessness or information disclosure. If you detect suspicious activity such as unusual logins, sudden information changes, or abnormal ordering behavior, you should immediately contact our support team for timely protection. You may not use the website to engage in illegal activities, violate the rights of others, distribute malicious code, or access unauthorized data. Any misconduct will be investigated and may result in account termination, order cancellation, or legal prosecution. Unauthorized commercial use of the website, such as harvesting information for resale, building a competing system, or automated spamming, is strictly prohibited. You agree not to disrupt the website's operation, attack our systems, or cause technological damage.
4. Product Information and Pricing Policy
At Hovoshop, we are committed to providing accurate, clear, and transparent product information. Each tote bag product is described in detail regarding its material, dimensions, illustrative images, and uses to help customers make suitable choices for their needs. However, in rare cases, display errors or outdated information may occur, such as colors being affected by device screens or minor size discrepancies. We are not responsible for such errors if a clear warning has been provided on the product description page. Product prices are listed in U.S. Dollars (USD) and are subject to change at any time without prior notice. prices may vary depending on promotions, bulk orders, or limited-time discounts. The product price does not include shipping fees, which will be calculated and clearly displayed during the checkout process. If we discover a system error that causes a significant pricing discrepancy, we reserve the right to refuse to process the order and will issue a refund to you if necessary.
5. Ordering and Payment Process
The ordering processing at Hovoshop is designed to be straightforward, fast, and user-friendly. Once you've selected your favorite product, simply add it to your cart, fill in your personal information and shipping address, and choose your preferred payment method to complete the order. Following a successful payment, you will receive an order confirmation email, a tracking number, and shipping details. In certain special cases, such as an unusually large order, an unclear address, or suspected fraud, we reserve the right to request information verification before processing the order. Payment does not immediately guarantee order acceptance, especially if it violates our terms of service an order may be canceled and refunded in cases such as a system pricing error, an out-of-stock product, or a violation of our terms by the customer.
6. Shipping Policy
We offer shipping services throughout the United States. The standard delivery time is typically 6 to 9 business days from the date the order is confirmed, but this can vary depending on geographical location, time of order, order volume, or external factors such as weather, natural disasters, or issues with the shipping carrier. All orders are processed during regular business hours (Monday to Friday, excluding federal holidays). We use reputable shipping partners like USPS and UPS to ensure that orders reach our customers quickly and safely. If you provide an incorrect or incomplete address or if the recipient is not available to receive the package, you will be responsible for any re-shipping costs and associated risks. For lost, delayed, or misdelivered orders due to the shipping carrier's error, we will coordinate with the carrier to assist you.
7. Returns and Refunds Policy
We are committed to customer satisfaction with a transparent, reasonable, and easy-to-follow returns and refunds policy. You make request a return or exchange within 30 days from the date of receipt, provided the issue is our fault (e.g., incorrect or missing items, products not matching the website description, defective products, or items lost in transit). The product must be in its original condition, unused, free of dirt or damage, and with all tags and labels intact. All return or exchange requests must be sent to our customer support email, along with photos of the actual product and a clear reason for the return/exchange. We will review each case individually to approve the request and will offer two options: sending a replacement product or issuing a refund.
8. Intellectual Property Rights
All content on this website, including but not limited to images, product descriptions, videos, logos, source code, interface designs, and text, is the property of Hovoshop or our authorized licensors. You are not permitted to copy, reproduce, modify, republish, distribute, transfer, or reuse any intellectual property content on this website for personal or commercial purposes without our prior written consent. Any infringement of intellectual property rights will be prosecuted under U.S. law, including federal acts like the Digital Millennium Copyright Act (DMCA). We strictly prohibit any use of website content for purposes such as unauthorized advertising, quoting content with proper attribution, or copying products to produce counterfeit or fake goods. If an infringement is discovered, we reserve the right to send a legal notice, request the removal of infringing content, and take necessary legal action, Users can report copyright infringement related to website content by contacting us via our support email. We always respect the copyrights of others and aim to build a fair, healthy, and intellectual property-respecting business community.
9. Personal Information Security
We are committed to protecting your privacy and personal information in accordance with strict regulations under the California Consumer Privacy Act (CCPA), the EU's General Data Protection Regulation (GDPR - if applicable), and other U.S. federal regulations. When you make a purchase or register an account, we will collect necessary information including your full name, address, email, phone number, and payment method. This information is used solely to process your order, provide customer service, send promotional notifications, and improve the shopping experience. We do not sell, share, or disclose your personal information to third parties unless they are essential partners to complete your order, such as shipping carriers, payment gateways, or authorized email marketing services. All data is stored and encrypted on a secure system with SSL security certificates, firewalls, and tools to prevent unauthorized access. You can request to access, correct, or delete your personal information at any time by contacting us. In the event of a data breach or suspected unauthorized access, we will provide transparent notification to users within 72 hours and implement corrective measures as required by law. By using the website, you consent to our collection and use of your data in accordance with this privacy policy.
10. Third-Party Links
Our website may contain links to third-party websites or platforms to facilitate payment, shipping, or to introduce related products. These links are provided for your convenience but do not imply that we endorse, control, or are responsible for the content, privacy policies, or practices of those websites. We are not legally liable if you access external sites and encounter issues such as fraud, data loss, viruses, or other illegal activities. You are solely responsible for your interactions, purchases, or information provided to external websites. We recommend that you carefully read the terms of service and privacy policies of any linked sites before taking any action. In the event of a dispute with a third party, you agree to indemnify Hovoshop from any liability arising. Any issues related to transactions outside of our system are not governed by the terms herein.
11. Payment Policy
We accept a variety of common payment methods in the U.S. market, including PayPal and credit/debit cards such as Visa, Mastercard, American Express, and Discover, all processed through the PayPal payment gateway. All payment transactions are handled via secure payment gateways using SSL encryption technology to protect your financial information from theft or fraud. When you proceed with payment, the system automatically checks the validity of your card and account balance. In some special cases, we may request additional verification to ensure the security of the transaction. If a transaction is declined due to incorrect information, an expired card, or a bank's refusal, the order will not be processed until you provide a valid payment method. It is your responsibility to ensure that all payment information is accurate and legal. We do not store your card information on our system to minimize security risks. Any disputes related to payment transactions will be handled in accordance with legal regulations and the policies of the relevant payment service provider. Upon successful payment, you will receive an order confirmation email and payment details for your record. Please contact our support department immediately if you discover any unauthorized transactions or incorrect charges.
12. Product Warranty Policy
Our tote bag products undergo a quality inspection process before being shipped to customers. However, in the event that you receive a product with a manufacturer's defect, such as a loose seam, a material that does not match the description, or damage due to a material flaw, you have the right to request a warranty claim within 30 days of receiving the item. To request a warranty, you need to contact our customer service department and provide complete order information along with detailed photos of the product's defect. After verification, we will proceed with either sending a new replacement product or issuing a refund. Damage caused by user error, such as tearing, burning, improper washing, or natural wear and tear from use, is not covered under this warranty. The warranty also does not apply to products that have been used for an extended period, were purchased through unofficial distributors, or have been tampered with or repaired by a third party. We encourage customers to film the unboxing process to facilitate any warranty claims. Our customer service team is available to answer any questions about our warranty policy quickly and in detail.
13. Limitation of Liability
You understand that your use of the products and services on our website is entirely voluntary, and you are responsible for your purchasing decisions. Hovoshop, its directors, employees, agents, or partners are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the products, including but not limited to financial damages, reputational loss, or data loss. We are not responsible for damages resulting from shipping errors, third-party errors, or force majeure events such as natural disasters, epidemics, riots, changes in law, or events beyond our control. Furthermore, the information about products and services on the website is provided "as is" and may change without prior notice. You agree that your purchase does not create any guarantees beyond what is explicitly stated in the warranty policy or other separate agreements. We are also not liable for technical errors, service interruptions, or data loss that may occur while using the website or online payment systems. In the event of the dispute, the maximum legal liability of Hovoshop will not exceed the total value of the order you have paid for. If any clause in this section is declared invalid by a court, the remaining clauses will remain in full force and effect.
14. Terms of Service and Customer Account
To use certain services on our website, you may need to register an account by providing accurate, complete, and up-to-date personal information. You are responsible for securing your login information, such as your password, and must not share it with anyone else. If you notice any unusual activity or suspect unauthorized access to your account, you must notify us immediately so we can lock the account and assist in resolving the issue. You are responsible for all activities that occur under your account, including orders, changes to personal information, and other interactions with the website. We reserve the right to suspend or terminate your account if we discover a violation of the terms of service or any behavior that negatively affects our services, including fraud, spam, or copyright infringement. You are not permitted to use your account to engage in illegal activities, disrupt the website's operation, or collect others' information without their consent. When your account is locked or terminated, you will lose access to all data and services related to that account. If you wish to cancel your account, please contact our customer service department and follow the cancellation process. Your continued use of the account after being notified of changes to the terms will be considered your agreement to those changes.
15. Dispute Resolution and Governing Law
Any dispute arising from the use of our services, the purchase of products, or any terms within the agreement between you and Hovoshop will be prioritized for resolution through negotiation and amicable dialogue to maintain a good relationship between a court of competent jurisdiction in the United States for adjudication in accordance with current laws. The terms of this Agreement will be interpreted and governed by the laws of the state where Hovoshop is headquartered. You agree that any claim related to the use of the website or our products will be handled in the jurisdiction where the company's main office is located, unless otherwise required by law, The choice of court or dispute resolution procedure does not limit the rights of either party to protect their legal interests. If any part of these terms is declared invalid or unenforceable, the remaining parts will remain in effect. We encourage customers to contact our support department immediately when an issue arises to find the quickest, most effective, and transparent solution. Your use of the service also signifies your agreement to comply with the relevant regulations and laws, contributing to a safe and civilized e-commerce environment.
16. Contact
If you have any questions about these Terms, please contact us via:
Email: [email protected].
Business Hours: Monday – Friday, 8:00 AM – 5:30 PM (PDT).