FAQs

Shipping

Q1. Does Hovoshop offer international shipping?

Currently, we only accept orders and ship within the United States. We do not offer international shipping at this time.

Q2. How long does shipping take?

Order processing time is 1–2 business days. The estimated shipping time is 5–7 business days. This means the total time to receive your order is approximately 6–9 business days. This time frame may vary depending on your address.

Q3. How much is shipping?

We apply a flat shipping fee of $6.99 for all U.S domestic orders.

Q4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to check your order status. Please allow 1–3 business days for the tracking information to update on the system.

Q5. Can I change my shipping address after placing an order?

Yes, you can. You have 8 hours from the time you place your order to request a change of address. After this period, we cannot guarantee the change will be successful as your order may have already been processed for shipping.

Q6. Does Hovoshop ship to P.O. Boxes?

We cannot ship to P.O. Boxes or military/diplomatic addresses (APO/DPO/FPO). Please provide a residential or business address to ensure your order can be delivered successfully. 

Q7. What should I do if my order is delayed?

Shipping times can be affected by factors beyond our control, such as bad weather, carrier delays, or peak holiday seasons. If your order is delayed by more than 7 days beyond the estimated delivery time, please contact us for assistance.

Returns & Refunds

Q8. What is your return/refund policy?

We accept returns or offer refunds if the product has a defect on our part, including: incorrect item received, damaged item (torn, faded print), or a lost order. We do not accept returns if the product has been used or is damaged by the customer.

Q9. How long do I have to return an item?

You have 30 days from the date you receive your order to submit a return or refund request. After this period, we will not be able to process your request.

Q10. Do I have to pay for return shipping?

No. You are not required to return the defective product. You can keep it, and we will be responsible for sending a new product or issuing a refund to you.

Q11. What should I do if my product is defective?

Please email us at [email protected] with the following information: Your full name, order number, a detailed description of the defect, and at least two clear photos or a video of the product's condition. After verification, we will contact you to provide a solution (send a new item or issue a refund).

Q12. When will I receive my refund?

Once your refund request is approved, the time it takes to receive your money depends on your payment method. For PayPal, it may take around 1–3 business days. For credit/debit cards, the processing time can be 3–5 business days.

Q13. Can I return an item if I change my mind?

Unfortunately, no. We cannot accept returns or issue refunds in cases where you change your mind, no longer need the item, or simply do not like the product.

Q14. What if my order is lost or missing?

In this case, please contact our support team immediately at [email protected]. We will work with the shipping carrier to resolve the issue. Depending on the situation, we will either reship your order or issue a full refund.

About Our Products

Q15. What material are your tote bags made of?

Our tote bags are made from high-quality, durable, and eco-friendly canvas. The fabric is just the right thickness–not too thin to compromise durability, yet soft enough to be easily folded. We also use non-toxic, high-quality printing ink to ensure the designs are sharp and long-lasting.

Q16. What are the dimensions of your tote bags?

The standard dimensions of our tote bags are 17 inches x 14.5 inches x 4.25 inches. This size is perfect for carrying a small laptop, books, documents, or your everyday personal items. It's also very convenient for shopping.

Payment

Q17. What payment methods are accepted?

We accept popular payment methods such as PayPal or credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal's secure payment gateway.

Q18. Why was my transaction declined?

A transaction may be declined for several reasons, such as incorrect card information, an expired card, insufficient funds, or a security issue from your bank. Please double-check your information or contact your bank for assistance.

Other Questions

Q19. Do you offer wholesale?

Yes. If you are interested in placing a bulk or wholesale order, please email us at [email protected] for a quote and detailed information.

Q20. Does Hovoshop have any promotions?

We often have special promotions during holidays or important events. You can subscribe to our email list to receive updates on our latest offers.

Q21. How can I contact Hovoshop?

You can contact us via email at [email protected], through the contact form on our website, or via our social media pages. Our business hours are from 8:00 AM – 5:30 PM (PDT), Monday – Friday.