Billing Terms & Conditions

Welcome to Hovoshop, where you can find simple tote bags suitable for many occasions. These Billing Terms & Conditions ("Terms") govern all purchases you make on our website, located at https://hovoshop.com/. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any of the terms, please do not continue to use our services.

I. Payment Methods

We have partnered with reputable payment service providers to ensure your payment process is safe and convenient. We accept the following payment methods:

  • Credit/Debit Cards: We accept major cards such as Visa, Mastercard, American Express, and Discover through a secure PayPal payment gateway.
  • PayPal: You can pay quickly and securely through your PayPal account.

All transactions on our Site are processed in U.S. Dollars (USD). We do not accept personal checks or any other payment methods not listed above.

II. Order Processing and Payment Authorization

When you place an order, you confirm that you are the legal owner of the chosen payment method or have the right to use it. You authorize us (or our payment processing partners) to charge the total order value to your account. This total value includes the product price and shipping fees. Your order will only be processed after payment is confirmed. 

In the event that the system cannot verify your payment information, the order may be temporarily held or canceled. To resolve this issue, you will need to contact your card issuer or payment service provider before we can proceed with processing the order.

III. Payment and Account Information

You agree to provide accurate, complete, and up-to-date purchase and account information. This includes your shipping address, billing address, email address, and phone number. Providing inaccurate information may lead to delays or order cancellation. It is your responsibility to keep your account information updated, including credit card numbers and expiration dates. This helps ensure smooth transactions and allows us to contact you when necessary.

IV. Pricing and Changes

The prices of all products on our Site are subject to change at any time without prior notice. We reserve the right to modify or discontinue any product. However, the price of an order that has already been placed will not change after you have completed the payment.

We will not be liable to you or any third party for any price changes or product discontinuation.

V. Order Cancellation

We reserve the right to refuse or cancel any order for various reasons. Common reasons include:

  • Product is out of stock: Although we strive to maintain accurate inventory information, it is possible for a product to be out of stock.
  • Pricing or product description errors: If there is an error in pricing or product information, we reserve the right to cancel the order and issue a refund to you.
  • Suspicion of fraud: To protect both you and us, we may cancel an order if there are signs of fraud or unauthorized activity.

If your order is canceled after payment has been processed, we will issue a full refund for the amount paid. We will contact you via email or phone to notify you of the cancellation and request additional information if needed.

VI. Product Availability

Hovoshop strives to display accurate and up-to-date product availability information. However, due to the dynamic nature of online sales, a product listed on the Site may become unavailable for purchase at the time you place your order. We sincerely apologize for any inconvenience this may cause.

VII. Transaction Security

We take the protection of your personal and financial information seriously. All transactions on our Site are encrypted using Secure Sockets Layer (SSL) security technology and are processed through reputable payment gateways. We do not store your credit card information on our servers.

VIII. Payment Dispute Resolution

If you have any questions or complaints regarding a payment transaction, we encourage you to contact us directly first. Please send an email to [email protected] with detailed information about your order and the issue.

We are committed to reviewing and resolving your complaints quickly and fairly. We believe that most disputes can be resolved through communication and cooperation. Resolving the issue directly will save you time and ensure that your problem is handled efficiently.

IX. Contact

If you have any questions or concerns about these Billing Terms & Conditions, or require assistance with an order, please contact us at the following email address: [email protected].

Business Hours: Monday – Friday, 8:00 AM – 5:30 PM (PDT).